Mining Solutions
SciSafe Solutions is dedicated to offering a comprehensive array of mining solutions and safety gear designed to meet the diverse needs of our customers. With a steadfast commitment to excellence, we strive to empower mining operations with the tools necessary for extracting valuable resources efficiently and sustainably.
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Frequently Asked Questions
Are your products available to the general public?
Yes, all the items in our store are accessible to the general public
Do you have a minimum order amount?
There are no minimum order requirements for online purchases. However, a minimum order of $250.00 applies for phone orders or purchase orders, which can be waived when purchasing online.
What are your delivery charges?
Our store applies a minimum delivery charge of $15.00 plus GST. This initial fee includes packaging, handling, and courier charges through DHL or Australia Post. The actual delivery cost may vary depending on your order's contents and quantity. International deliveries can depend on the destination.
How long does it take for an order to be delivered?
The delivery timeframe depends on the product and the quantity ordered. If the product is in stock and ordered before 1 pm, it can typically be dispatched the next day. For out-of-stock items that need to be ordered, please allow up to two weeks for delivery.
Can we arrange to pick up the item/s from your warehouse?
Yes, you can arrange to pick up your order from our warehouse. Please contact us at 0872221981 to coordinate a suitable pick-up time, and we will provide you with the warehouse address.
Can you guarantee delivery by a particular date?
Unfortunately, we cannot guarantee specific delivery dates. We can, however, assure you that we will dispatch your order as promptly as possible. Once the order leaves our warehouse, its delivery schedule is in the hands of the couriers and postal services.
Do I need to have a PayPal account to purchase items?
No, a PayPal account is not mandatory. We accept all major credit cards.
Can we purchase an item from your store over the phone?
We generally do not accept phone orders. However, if you encounter difficulties with online purchases, please reach out to us via email or our Live Chat for assistance.